Q: Where is your warehouse located?
A: Our warehouse is situated in the European Union (EU), ensuring quick and reliable delivery for our customers within the region.
Q: Do you ship internationally?
A: Yes, we offer international shipping to various countries. Rates and transit time is present during checkout. Please do not hesitate to contact our customer support for details on specific destinations.
Q: What is the estimated delivery time for orders?
A: Delivery times may vary based on your location. However, we guarantee prompt dispatch from our EU warehouse. Please refer to the transit time displayed at checkout.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to track the status and location of your shipment.
Q: Are there any shipping fees?
A: Shipping fees depend on your location and the selected shipping method. You can view the shipping costs during the checkout process.
Q: Do you guarantee delivery of my order?
A: Yes, we guarantee the delivery of your order. If any issues arise, please contact our customer support team, and we will assist you in resolving the issue promptly.
Q: What if my package is lost or damaged during transit?
A: In the rare event that your package is lost or arrives damaged, please contact our customer support immediately. We Will initiate an investigation and take appropriate steps to ensure your satisfaction, including possible replacement or refund.
Q: Can I change or cancel my order after it's placed?
A: Once an order is placed, it is processed promptly to ensure quick dispatch. Therefore, changes or cancellations may not be possible. Please review your order carefully before completing the purchase. If you encounter any issues, contact our customer support for assistance.
Q: Is my personal information secure during the ordering process?
A: yes, we prioritise the security of your personal information. Our website employs industry-standard encryption protocols to safeguard your data during the ordering process. For more details, please refer to our privacy policy.